Nintendo Switch支援 / Support

維修服務及保固條款

任天堂(香港)有限公司(以下皆簡稱本公司)將依以下內容,為客人提供售後服務。請務必閱讀「維修服務條款」及「保固條款」,同意條款內容後再申請售後服務。

適用於本條款的產品。

  • Nintendo Switch™主機
  • Joy-Con™(L)(R)
  • Nintendo Switch Pro控制器
  • Nintendo Switch底座

維修服務條款

運送送修產品時的注意事項

  • 請確認包裝上保固卡位置有確實填寫購買日期、上面蓋有店名章(或貼上可代替店章之物),確認後請將產品連同購買收據及保固卡一併寄送至您當地的維修服務中心。
  • 運送送修產品時,請將主機和附屬配件仔細包裝好,以防發生損傷或損壞等。經本公司判斷送修產品是因包裝不足而在運送過程中遺失或損壞時,恕本公司不受理該產品之維修申請。
  • 在使用特定軟體或附屬配件之際發生問題時,請務必將該軟體或附屬配件一起送修。
  • 請事先取下您在購買後所加上的物品(保護貼、保護殼、貼紙等裝飾品)。即便產品仍在保固期內,在維修、檢查的作業過後,本公司也有可能無法將產品以您送修時的狀態送還給您。
  • 關於運送過程中所發生的意外,本公司一概不予負責。
  • 送修產品無論是否超過保固期限,請您自行負擔將產品寄送至您當地的維修服務中心的運費。
  • 顧客在申請維修時提出的個人資料僅用於提供及改善維修服務上。

關於維修

  • 本公司不提供到府維修的服務。
  • 不論基於任何理由,本公司都無法歸還在維修過程中被更換的零件。
  • 即使與維修申請之內容無關,為確保產品的功能,本公司可能會對其他必要部分進行最低限度的維修。
  • 原則上,本公司會將系統軟體更新至最新版。當本公司判斷有所需要時,會將儲存在記憶媒體(主機記憶體或microSD記憶卡)中的軟體更新至最新版。
  • 維修過程中,本公司可能會依情況使用再生零件或改良零件。
  • 維修過程中,本公司可能會依情況更換產品,或是更改製造編號。
  • 維修過程中,本公司可能在產品上進行各種設定的初始化或解除和其他產品、服務的連動。
  • 維修時所使用的器材全是日本規格。
  • 本公司無法提供超越本公司品質基準的維修服務。
  • 已保管的送修產品若因估價而需取消維修或退還時,產品狀態可能和送修時相異。
  • 本公司開始進行維修後,即無法受理維修取消申請。
  • 寄還送修產品時將由本公司指定宅配業者寄送。寄送地址僅限於香港境內的地址。

關於送修產品的保管期限

  • 若顧客在本公司通知維修估價後30天內未回覆,本公司將不進行維修,並將產品退還顧客。
  • 在寄還產品時,若因顧客因素而保留6個月以上而顧客仍未取回,本公司將處分該產品。
  • 若因顧客未完整填寫或誤填顧客資料(住址、姓名、電話號碼等),而導致本公司無法聯絡或退還產品時,本公司將在保管該產品6個月後,進行處分。

關於拒絕受理更換、維修相關申請

  • 由於拆卸和改造(包含軟體)或不當修理而造成的故障和損傷。
  • 沒有購買時貼有的貼紙(製造編號或規格標籤等),或是有撕掉過的痕跡。
  • 主機記憶體內儲存有、或曾經儲存過以非正常使用方法(Nintendo Switch支援網頁或軟體支援上未記載的使用方法等)所製作的資料或未經任天堂承認的軟體等記憶媒體(主機儲存記憶體或microsSD卡)。
  • 損傷嚴重,經本公司判斷認為即使進行維修也難以維持原來的功能。
  • 顧客要求修復記憶媒體(主機儲存記憶體及SD記憶卡)內受損的資料。
  • 在一般家庭用途以外(商業用途等)使用所導致的故障及損傷。
  • 本公司判斷送修產品屬付費維修項目時。

關於維修費用

  • 保固期結束後,本公司將酌收維修費用。
  • 即使在保固期內,本公司有可能按維修條款進行付費維修。
  • 維修費用將在申請維修時以產品的情況計算。
  • 產生維修費用時,請親自到本公司的維修服務中心支付相關維修費用。

關於記憶媒體內的資料及軟體

  • 依照維修內容的不同,儲存在主機記憶體或microSD卡等記憶媒體內的資料或軟體可能會消失並無法繼續使用。此外,若該資料或軟體的網路下載經已結束,將無法重新接收,敬請見諒。
  • 關於記憶媒體內的任何資料,本公司一概不予負責。

其他注意事項

  • 在任何條件之下,保固卡皆無法補發。
  • 本公司並無販賣維修用的零件。
  • 在產品結束生產後,本公司會將維修用的零件保存6年。在保存期間結束後,本公司可能無法提供維修服務。此外,即便是在保存期間內,本公司也有可能會因規制等其他因素而無法提供維修服務,敬請見諒。
  • 因本產品故障或維修衍生的損害,本公司一概不予負責。
  • 本條款可能會作出變更而不予另外告知。
  • 可在本公司網站的支援網頁確認本條款的最新版本。此外,本條款適用於最新版。
  • 關於特別版限定產品,維修時按在庫情況而定,有可能使用普通版零件、再生零件或改良零件。此外,使用普通版零件時,維修後將變更為普通版本(包括包裝),敬請諒解。

保固條款

除「維修服務條款」外,在保固期內的產品同時適用本條款。閱讀本條款時,請務必一併參閱「維修服務條款」。

  • 萬一您在正常使用情況下(Nintendo Switch支援網頁或軟體支援上記載的使用方法等)發生故障,保固期內提供免費維修。
  • 保固期為購買日起1年,和您開始使用的時間、使用期間無關。
  • 在維修後保固期間也不會改變。
  • 保固卡僅限於香港原裝行貨在香港地區使用時有效。
  • (1) 未出示或未附上保固卡。
  • (2) 未填寫保固卡上的必填事項(經銷店名、購買日期等),或保固卡上未蓋有店名章(或是未貼上代替店名章之物)。
  • (3) 無法判別產品的製造編號。
  • (4) 未依正常使用方法使用所導致的故障和損傷。
  • (5) 購買後運送、移動時的掉落、不當的管理或是保管所造成的故障和損害。
  • (6) 由於破損(包括液晶破裂)、進水(腐蝕)、掉落、衝擊、加壓、異物混入等所造成的故障和損傷。
  • (7) 因火災、地震、風災、水災、雷擊、鹽害、有害氣體、異常電壓、異物混入或其他天災地變等所造成的故障和損傷。
  • (8) 因連接其他機器而導致本產品發生故障和損傷。
  • (9) 使用專用品以外之物品所造成的故障和損傷。
  • (10) 更換或補充消耗性零件時。
  • (11) 顧客要求更換非故障的部分時。
  • (12) 不論有償與否,您所購買的產品為使用過的轉讓品(二手貨)時。
  • (13) 本公司判斷送修產品符合付費維修情況時。
  • 本條款可能會作出變更而不予另外告知。
  • 可在本公司網站的支援網頁確認本條款的最新版本。此外,本條款適用於最新版。

Terms and Conditions for Repair Service and Warranty

Nintendo (Hong Kong) Limited ("Nintendo") will provide Repair Service, subject to the terms and conditions as below. Please read “Terms and Conditions for Repair Service” and “Terms and Conditions for Warranty” before applying to the Repair Service.

Nintendo Switch Products ("Products") which are applicable to the Terms and Conditions for Repair Service and Warranty.

  • Nintendo Switch™Hardware
  • Joy-Con™(L)(R)
  • Nintendo Switch Pro Controller
  • Nintendo Switch Dock

Terms and Conditions for Repair Service

Precautions

  • Please ensure that the date of purchase is indicated, and there is a stamp or sticker of the shop on the warranty. Please attach a copy of proof of purchase, which indicates the date of purchase of the Product to the Repair Centre.
  • Please pack properly the defective product and accessory before delivering to the Repair Centre, we will not accept the repair request if the damage is caused by improper packing or lost during delivery.
  • If defect is occurred when playing a software or using an accessory, please attach the software and accessory to the Repair Centre.
  • Please remove any adornments to the defective product (e.g. screen protector, case, sticker, etc.). Even if the Product is within warranty period, Nintendo may not be able to return the replaced product as the same status following such repair.
  • Nintendo will not be responsible for any loss during delivery.
  • Regardless of the warranty, the Repair Centre will not be responsible for any delivery cost.
  • Nintendo may use your Personal Information only for providing and improving the Repair Service.

Repair Service

  • Nintendo will only provide the Repair Service in the Repair Centre.
  • Nintendo will not return any replaced parts after the completion of the Repair Service.
  • Even if it is not related to customer’s request for the Repair Service, Nintendo may repair the part causing the defect, or replace the relevant element of the Product without charge.
  • Nintendo will upgrade the system software to the latest version. The software in memory device (memory of hardware or microSD memory card) may also be upgraded to the latest version if needed.
  • Nintendo may repair the Product with a refurbished product which is equivalent in all material respects.
  • Nintendo may replace the Product or alter the serial number of the Product.
  • Nintendo may initialize the Product and unbind the connection of a Nintendo Network ID registered or linked to the Product or service.
  • All the equipment used for repair is up to Japanese Standards.
  • Nintendo is unable to provide the Repair Service that exceed the company's quality standards.
  • In case of customer who wants to cancel the request for repair, if the Product is already checked, Nintendo may not able to return the Product to the same status following such repair.
  • After the Product is checked and repaired, Nintendo will not accept the cancellation of the repair request.
  • In case of returning the repaired product to customer by courier, the receiving address must be within Hong Kong.

Storage period of the defective product

  • If customer does not reply within 30 days after the quotation of repair is notified, Nintendo will not provide the Repair Service and will return the defective product to customer.
  • If the defective product has not be reclaimed for more than 6 months, Nintendo will dispose the defective product without prior notice.
  • If customer fails to provide the correct customer information (address, name, telephone number, etc.), which caused the Repair Centre unable to contact or return the Product, Nintendo will keep the Product for up to 6 months and dispose the Product without prior notice.

WARRANTY LIMITATIONS

THIS WARRANTY SHALL NOT APPLY, AND NO REPAIR SERVICE SHALL BE PROVIDED IF THE PRODUCT:

  • IS DAMAGED BY ANY UNAUTHORIZED MODIFICATIONS OR TAMPERING (INCLUDING SOFTWARE);
  • HAS HAD THE SERIAL NUMBER ALTERED, DEFACED OR REMOVED;
  • HAS BEEN INTENTIONALLY MODIFIED USING MALICIOUS CODE, MALWARE, VIRUS, BOTS, WORMS, TROJANS, BACKDOORS, EXPLOITS, CHEATS, HACKS, OR HIDDEN DIAGNOSTICS THAT MAY HARM THE PRODUCT OR OUR SYSTEMS;
  • IS DAMAGED BY NEGLIGENCE, ACCIDENT, UNREASONABLE USE, OR BY OTHER CAUSES UNRELATED TO DEFECTIVE MATERIALS OR WORKMANSHIP (INCLUDING USE WITH GAME ENHANCEMENT AND COPIER DEVICES);
  • IS FOUND LOSS OF DATA OR ANY OTHER CONTENT, SUCH AS SOFTWARE, AS A RESULT OF FORMATTING THE MEMORY OF THE PRODUCT (OR THE SD CARD/MICROSD CARD OR ANY OTHER EXTERNAL STORAGE DEVICE BEING USED WITH THE PRODUCT);
  • HAS BEEN RESOLD, OR USED FOR RENTAL OR COMMERCIAL PURPOSE;
  • IS JUDGED BY NINTENDO THAT IT SHOULD BE REPAIRD WITH CHARGE.

Repair Charge

  • If the warranty period has expired, Nintendo may repair or replace the part causing the defect or replace the relevant element of the Product (at its sole discretion) with charges.
  • Even if the Product is within the warranty period, Nintendo may follow the Terms and Conditions for Repair Service to provide the Repair Service with charges.
  • For the details of any charges for the Repair Service, please contact the Repair Centre.
  • If customer accepts the Repair Service with charges, please visit the Repair Centre to pay the charges.

Data or other content stored in the memory of the Product

  • Nintendo strongly recommends that customer makes a backup copy of any data that you do not remove or delete. Please note that, depending on the type of repair, data or other content stored in the memory of the Product may be deleted, and you may not be able to read data or other content saved to your SD card/microSD card or to any other external storage device, or import it back onto the Product following such repair.
  • Nintendo will not be responsible for any loss, deletion or corruption of customer’s files or data that has not been deleted or removed.

Other considerations

  • Warranty will not be re-issued under any circumstance.
  • Nintendo will not sell the repair parts.
  • If the production of the Product comes to end, Nintendo Repair Centre will keep the repair parts for 6 years. Nintendo may not be able to provide the Repair Service after the keeping time. Even if within the keeping time, Nintendo may not be able to provide the Repair Service due to other factors such as regulation changes.
  • Nintendo will not be responsible for any loss which caused by defective product or repair service.
  • Terms and Conditions for Repair Service may be changed without prior notice.
  • Please visit Nintendo Support Page of Nintendo website to check for the latest version of Terms and Conditions for Repair Service.
  • For the Product of special version, depending on the stock of parts of special version, Nintendo may replace the defective product with a product of normal version or refurbished product which is equivalent in all material respects. If the replaced part is used, the Product will change to normal version (including the package).

Terms and Conditions for Warranty

Please read “Terms and Conditions for Repair Service” and “Terms and Conditions for Warranty”.

  • If, having inspected the Product, Nintendo accepts that the Product is defective, Nintendo will (at its sole discretion) either repair or replace the part causing the defect, or replace the relevant element of the Product without charge.
  • The warranty for free from defects in material and workmanship is effective for 12 months from the date of purchase, regardless of the starting and playing time of the Product.
  • The period of warranty for the Product will remain unchanged even if after the completion of the Repair Service.
  • This warranty is only valid for Hong Kong original licensed product and was used in Hong Kong.
  • Even if within the warranty period, the Repair Service will be charged under below conditions:
  • (1) Fails to present the warranty;
  • (2) Fails to fill in necessary info (name of shop, date of purchase, etc.) and there is missing stamp or sticker of shop on the warranty;
  • (3) Has had the serial number of the Products altered, defaced or removed;
  • (4) Defects in the Product that are caused by use of the Product not in accordance with the respective instructions;
  • (5) Is damaged by any unauthorized modifications or tampering;
  • (6) Is damaged by negligence, accident, unreasonable use, or by other causes unrelated to defective materials or workmanship (including use with game enhancement and copier devices);
  • (7) Has been intentionally modified using malicious code, malware, virus, bots, worms, trojans, backdoors, exploits, cheats, hacks, or hidden diagnostics that may harm the Product or our systems;
  • (8) Accessories, peripherals or other items that are intended for use with the Product but are not manufactured by or for Nintendo (whether included with the Product at the time of purchase or not);
  • (9) Defects in the Product that are caused by the use of faulty, damaged or leaking batteries or battery packs, or any other use of batteries or battery packs not in accordance with the respective instructions;
    Gradual decrease over time in the capacity and performance of batteries and battery packs for the Product (which, for the avoidance of doubt, will not be deemed to be a defect in material or workmanship of the Product)
  • (10) If customer requests to replace the non-faulty part;
  • (11) The Product has been resold, used for rental or commercial purpose;
  • (12) Nintendo’s judgement that the defects of the Product should be repaired with charges.
  • Nintendo reserves the right to amend the Terms and Conditions for Repair Service and Warranty without prior notice.
  • Please visit Nintendo Support Page of Nintendo website to check for the latest version of Terms and Conditions.
  • In the event of discrepancies between the English and Chinese versions of the Terms and Conditions for Repair Service and Warranty, the Chinese version shall prevail.

回頁面頂端